Garden of Eden

Refresh the water insert every two days and trim stems slightly to extend the life of your blooms. Keep out of direct sun for lasting colour

🌿 Zarah Floristry – Returns & Refund Policy

At Zarah, every arrangement is handcrafted with care using fresh, seasonal blooms. Because flowers are perishable and custom-made, we have a returns and refund policy designed to protect product quality while ensuring fairness to our customers.

1. Freshness Guarantee

We guarantee that all arrangements leave our studio in fresh, healthy, and high-quality condition.
If your flowers arrive damaged or not as expected, please contact us within 2 hours of delivery with:

• A photo of the product
• Your order name and delivery details

This allows us to assess and resolve the issue quickly.

2. Non-Returnable Items

Flowers and floral arrangements cannot be returned once delivered, due to:

• Their perishable nature
• Exposure to temperature, handling, and environment outside our control
• Hygiene and quality standards

All sales of fresh flowers are therefore final.

3. Refund & Replacement Eligibility

You may qualify for a refund, credit, or replacement if:

• The arrangement arrives damaged, OR
• The order is significantly different from what was agreed upon (size category, product type, or color palette), OR
• The delivery was made to the incorrect address due to our error

If approved, Zarah will offer:

• A replacement arrangement, OR
• A partial refund, OR
• A full credit towards a future purchase

Refund method is at Zarah’s discretion, based on the nature of the issue.

4. Situations Not Eligible for Refund/Replacement

Refunds or replacements do not apply in the following cases:

• Flowers were not cared for according to our care instructions
• Customer provided the incorrect address, or no one was available to receive the delivery
• The product was delivered but no complaint was made within 2 hours
• Natural variations in colour, size, or bloom stages (every arrangement is unique and seasonal)
• Customer changed their mind after the arrangement has been created/prepared
• Delays caused by traffic, weather, or courier constraints (though we always try our best to meet delivery windows)

5. Order Cancellations

To cancel an order and receive a refund:

• Cancellations must be made at least 48 hours before the scheduled delivery day
• Orders canceled within 48 hours are subject to partial refunds or store credit, as materials and preparation may already be underway

6. Failed Delivery Attempts

If delivery cannot be completed because:

• No one is available to receive the order
• The address is incorrect or inaccessible
  Zarah will:
  • Attempt to contact the recipient/client
  • Hold the arrangement for 3 hours for collection
  • A re-delivery fee will apply, subject to availability

No refunds will be issued for failed deliveries due to customer error.

8. Contact Us

For any concerns or support, please message us directly on WhatsApp within business hours here.
We’re always here to help ensure you have the best Zarah Floristry experience 🌿🤍